Privacy Policy

Effective Date: November 1st, 2025

Twyned (“Twyned,” “we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains what data we collect, how we use and protect it, and your rights as a user of the Twyned mobile application and website (collectively, the “Services”).

1. Information We Collect

We collect the following categories of information:

A. Personal Information You Provide Directly

  • Basic Information: Name, email address, phone number

  • Profile Content: Photos, pronouns, bio, preferences, and availability

  • Sensitive Data (with consent): Gender identity, sexual orientation, dating preferences, and biometric data (e.g., facial recognition or ID verification)

  • User Communications: Responses to prompts or quizzes, customer service messages, survey responses, and feedback

B. Automatically Collected Information

  • Device identifiers (IP address, device type, OS)

  • App usage and interaction data (e.g., taps, swipes, match selections)

  • Location data (only with permission)

  • Log files, diagnostics, crash reports, and performance data

2. How We Use Your Information

We process your data to:

  • Create and manage your account

  • Suggest compatible matches based on your preferences and availability

  • Schedule and coordinate real-life date opportunities

  • Personalize your experience and show relevant content

  • Conduct internal research and improve product performance

  • Ensure safety and prevent fraud or misuse

  • Comply with legal obligations

We do not use your data for ad targeting or sell your data to third parties.

3. Legal Basis for Data Collection

While Twyned only operates in the United States, we align our practices with evolving state privacy laws, including the California Consumer Privacy Act (CCPA) and the Texas Data Privacy and Security Act (TXDPSA).

We collect and process data:

  • With your consent

  • To fulfill our contractual obligations

  • For our legitimate interests, such as app functionality and fraud prevention

  • To meet legal compliance requirements

You may revoke consent at any time through your profile settings or by contacting us.

4. How We Store and Protect Your Information

We implement industry-standard safeguards, including:

  • Encryption of data in transit (SSL/TLS) and at rest

  • Use of secure cloud infrastructure (e.g., AWS, Firebase) with access controls

  • Role-based access for internal team members

  • Ongoing security monitoring and periodic audits

Sensitive personal information is stored separately and encrypted. Biometric data is only used for the purposes for which it was collected and is not stored longer than necessary.

5. Your Rights and Choices

Depending on your state of residence, you may have the following rights:

  • Access: Request a copy of your data

  • Correction: Request updates to incorrect or outdated information

  • Deletion: Request that your data be permanently deleted

  • Portability: Request your data in a machine-readable format

  • Consent Withdrawal: Opt out of location, sensitive data processing, or biometric use

  • Limit Use of Sensitive Data (where applicable, e.g., CCPA)

To exercise your rights, email us at [privacy@twyned.com]. We may verify your identity before responding.

6. Data Retention

We retain user data only as long as necessary to fulfill the purposes outlined in this policy, or as required by law. You may delete your account at any time, which will trigger secure deletion of your personal data within a commercially reasonable timeframe.

7. Children’s Privacy

Twyned is intended only for individuals aged 18 and older. We do not knowingly collect data from children under 18. If you believe a minor has provided personal data, please contact us so we can promptly delete it.

8. Changes to This Policy

We may occasionally update this Privacy Policy to reflect changes in the law, our Services, or data practices. When we do, we will revise the “Effective Date” above and notify users via the app or email if the changes are material.

9. Contact Us

If you have questions, concerns, or requests related to your privacy, please contact us at:

Twyned Privacy Team
 Email: privacy@twyned.com